76th Annual Consumer Service Conference

“Bridging the Gap: From Challenge to Solution”

When

September 29 – October 1, 2025

Where

Hershey Lodge
325 University Dr, Hershey, PA 17033
Reservations

Cost

$200.00
Members Only: $65 for Day 2 Roundtable Discussion

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Request Additional Information

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Still interested in attending the 76th Annual Consumer Conference?
Email Nicole Luciano at nluciano@energypa.org to inquire about a waitlist spot!

Networking Event: Day 1 (Monday, September 29)

Members-only invite: Come play music bingo with your utility colleagues (no music knowledge needed)! Free networking event at the Hershey Lodge from 8-10pm.

 

Day 2: Conference Agenda (Tuesday, September 30)
Presentations to include:

  • Keynote, PA PUC Commissioner Kathryn L. Zerfuss
  • Margie Morris, Regulatory / Consumer Case Review
  • Company Rapid-fire Roundtable
  • Peoples Energy Analytics: identifying and reaching at-risk customers before they default on their bills.
  • “A Day in the Life” of a BCS Investigator

Hours: 9AM – 3PM | Afternoon Reception Sponsored by PennCredit

 

Day 3: Members-Only Roundtable (Wednesday, October 1)

  • Please bring or submit any agenda items from credit & collections, regulatory or compliance, or universal service program issue areas.

Questions

For any questions or requests for more information regarding our Electric and Natural Gas Operations Events, please contact Audrey Dean at adean@energypa.org;
Please direct any questions or requests for more information regarding our Consumer Service Conference to Nicole Luciano by email at nluciano@energypa.org

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