76th Annual Consumer Service Conference
“Bridging the Gap: From Challenge to Solution”
When
September 29 – October 1, 2025
Where
Hershey Lodge
325 University Dr, Hershey, PA 17033
Reservations
Cost
$200.00
Members Only: $65 for Day 2 Roundtable Discussion
Request Additional Information
Still interested in attending the 76th Annual Consumer Conference?
Email Nicole Luciano at nluciano@energypa.org to inquire about a waitlist spot!
Networking Event: Day 1 (Monday, September 29)
Members-only invite: Come play music bingo with your utility colleagues (no music knowledge needed)! Free networking event at the Hershey Lodge from 8-10pm.
Day 2: Conference Agenda (Tuesday, September 30)
Presentations to include:
- Keynote, PA PUC Commissioner Kathryn L. Zerfuss
- Margie Morris, Regulatory / Consumer Case Review
- Company Rapid-fire Roundtable
- Peoples Energy Analytics: identifying and reaching at-risk customers before they default on their bills.
- “A Day in the Life” of a BCS Investigator
Hours: 9AM - 3PM | Afternoon Reception Sponsored by PennCredit
Day 3: Members-Only Roundtable (Wednesday, October 1)
- Please bring or submit any agenda items from credit & collections, regulatory or compliance, or universal service program issue areas.