Consumer Service Conference Webinar


October 20, 2021


Includes AM & PM Sessions
Members Only:
Includes Day 2 Round Tables

Request Additional Information

Nicole Luciano
Phone: 717-901-0604

Day 1: Programmatic Webinar

Two sessions included: AM & PM

AM Session (9:00am-11:30am)
  • PA PUC Commissioner Ralph Yanora (invited)
  • Margie Morris, Reger, Rizzo & Darnall, Regulatory / Consumer Case Review
  • Marie Tamilia, Duquesne Light, Collections Presentation on DLC’s “Bernstein Project”
PM Session (1:00pm-3:30pm)
  • County Partners Presentation on ERAP
  • Member Company Presentation on Ongoing Lessons Learned from COVID-19
    Tiffany Jones (PGW), Chris Rossi (UGI), Melinda Stumpf (PPL)
  • BCS Presentation

Day 2: Breakout Sessions

For members, breakout sessions for round-table discussion. Please select your subject area:
  • Credit & Collections
  • Regulatory / Compliance
  • Universal Service

Agendas to be provided in advance with opportunity for submissions.

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  • SELECT ONE : Day 2 (Oct 21) Round Table Topic Area
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