75th Annual Consumer Service Conference
When
October 28-30, 2024
Where
Hershey Lodge
325 University Dr, Hershey, PA 17033
Reservations
Cost
$185.00
Members Only: $50 for Day 2 Roundtable Discussion
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Networking Event: Day 1 (Monday, October 28)
Members-only invite: Come play general trivia with your utility colleagues! Free networking event at the Hershey Lodge from 8-10pm.
Day 2: Conference Agenda (Tuesday, October 29)
Presentations to include:
- Keynote, PA PUC Vice Chairman Kimberly M. Barrow
- Margie Morris, Regulatory / Consumer Case Review
- Company Rapid-fire Roundtable on Process Improvements
- Presentation and Q&A with PUC BCS Staff
Afternoon Reception Sponsored by PennCredit
Day 3: Members-Only Roundtable (Wednesday, October 30)
- Please bring or submit any agenda items from credit & collections, regulatory or compliance, or universal service program issue areas.