Chapter 14 Compendium

EAP's CHAPTER 14 Compendium ("Responsible Utility Customer Protection Act")
Senate Bill 677 “Responsible Utility Customer Protection Act”
Chapter 14 - Notification Requirements
  • Notification Requirements with Sample Letter M-00041860
  • Correction – Notification Requirements with Sample Letter M-00041860
  • PUC Fact Sheet for Consumers
    • April 2005 (Rev Jan 2006)
      PUC Fact Sheet — FILE NOT FOUND
Chapter 14 - Implementation

Chapter 14 – PUC Procedures

1405 Payment Arrangements
  • BCS Interview Procedures – Payment Arrangement Requests
  • BCS Updated Checklist for Full CAP Reports
  • BCS Procedure-
    CAP REASON FOR CONTACT – CAP REVIEW
    Request Company policy
  • Chapter 14 Implementation – M-00041802F0002 Motion of Commissioner Terrance Fitzpatrick Re: §1406(e)
    (Applies to cases where customer refused to provide household income information – §1405 and §1406)
    • 12/1/2005
      Fitzpatrick Motion — FILE NOT FOUND
  • 2007 – BCS Monthly Income Levels tied to Federal Poverty Guidelines
    • 1/24/2007
      BCS Income Level Guidelines Chart — FILE NOT FOUND
      BCS Cover Memo  — FILE NOT FOUND
      (explaining that although DPW will not implement the guidelines until the 2007-08 program year, utilities are required (Pa. C.S. 1405) to use the guidelines immediately)
  • Dept. of Health & Human Services’ 2008 Poverty Guidelines
    • 1/23/2008
      Federal Register — FILE NOT FOUND
1406 Terminations
  • Chapter 14 Implementation – M-00041802F0002 Motion of Commissioner Terrance Fitzpatrick Re: §1406(e) (Applies to cases where customer refused to provide household income information – §1405 and §1406)
    • 12/1/2005
      Fitzpatrick Motion — FILE NOT FOUND
  • BCS Informal Procedure Re: Medical Certificates
    • 12/16/2005
      BCS Letter (Informal opinion via company-specific letters outlining company-specific concerns following Commission review of Medical Certificate materials submitted pursuant to second Chapter 14 Implementation Order, M-00041802F0002, Sept. 9, 2005)
1407 Service Restoration
  • PA PUC Survey on Utility Collection Activity Hours of Operation (Also, 52 Pa. Code § 56.192)
    • 1/15/2008
      Secretarial Letter — FILE NOT FOUND
      Survey — FILE NOT FOUND
Chapter 14 – Protection from Abuse
Chapter 14, Section 1415 – Reporting
Chapter 14 – Rulemaking Process
  • L-00060182, Rulemaking to Amend the Provisions of 52 Pa. Code, Chapter 56 to Comply with the Provisions of 66 Pa. C.S., Chapter 14; General Review of regulations

Questions

Please direct any questions or requests for more information to Debra Kitner by email or phone at (717) 901-0607.